General
Are REntal items clean and sanitary?
Yes, absolutely. The health and safety of our customers is our top priority. We clean and sanitize every rental item after every rental and our employees are trained on the industry standard best practices for cleaning and sanitizing our rental items.
Will rental items be worn down, broken, or dirty like i have recieved from other companies?
No, absolutely not. While our rental items may show signs of normal wear and tear, we rotate our inventory frequently and it is our policy to immediately remove from operation any rental item that does not meet our strict quality standards for presentability, safety, and cleanliness. Our inventory features some of the newest and most innovative rental items in the industry.
Should inflatables stay plugged in and inflated the entire time?
Our Rental Agreement requires inflatable rental items to have their blower(s) plugged in and for the items to be inflated at all times during use. Unplugging or turning off the inflatable blower will cause rapid deflation and may cause serious injury or death if the rental items are being used. Use of inflatable rental items should be discontinued, inflatable blowers should be turned off, and inflatable rental items should be deflated during inclement weather, periods of non-use, when a qualified adult is not available for supervision, and overnight. We provide our own long, heavy-duty extension cords to help prevent popping or tripping your circuit breaker.
How big are the inflatable rental items?
Our inflatable rental items have their actual sizes listed in their descriptions. Our bounce houses are bigger than the usual 13' long by 13' wide used by other companies in the industry, since we only use 15' long by 15' wide bounce houses as a minimum. That's 56 square feet of extra jump space! Our water slides and combos are comparable to industry averages but we take an enormous amount of pride in offering one of the largest selections in our market, full of new and exciting inflatable rental items.
Are we responsible for for damages to inflatable rental items, such as rips or tears?
Yes and no. We understand and accept that normal wear and tear of our inflatable rental items will occur over time with normal use. It is not uncommon for tears to occur along the seams or in areas of high traffic. If you notice a tear or defect with one of our inflatable rental items, please contact us immediately so we can address the situation. However, if damage occurs due to violations of our Rental Agreement or intentional neglect and disregard, you may be liable for the cost of repairs or replacement for the inflatable rental item and inflatable blower. Our inflatable rental items are expensive and some cost as much as $10,000, with an average price of around $3,000. We do not want to encounter a situation where this is a possibility, so we encourage our customers to treat our inflatable rental items how they would treat them if they owned them, with respect and absolute care. We truly thank you for your cooperation.
Are you licensed and insured?
Yes. We have all of the required business licensing and permits for operation and we have the appropriate liability insurance for our industry. You can view a copy of our business licensing or Certificate of Insurance (COI) by visiting our Licenses & Insurance page.
Can I see a copy of your rental agreement and safety rules?
Yes. Our Rental Agreement page has a blank sample of our Rental Agreement for you to review.
Question 7
Payments, Deposits, and Taxes
DO I have to pay a deposit on my order?
Yes. Orders for rental items require a deposit equal to 20% of your total order price to be paid at checkout, which will be applied toward your total amount due. You will be required to pay the remaining balance at the time of delivery, before setup. Rental items are not considered reserved or listed as unavailable until your deposit has been paid.
If you are purchasing any items (e.g., concession supplies), full payment for these items will be due at checkout.
If you are purchasing any items (e.g., concession supplies), full payment for these items will be due at checkout.
Why do i have to pay a deposit on my order?
We require deposits to protect our small business. When you cancel your order without sufficient notice, we are not afforded the time necessary to try to rent the item(s) out to another customer. We are a small, family-owned business with a strong focus on quality and customer experience, but we still have a lot of expenses. Thank you for your business and most importantly for your understanding.
Do you require a security deposit for losses or damages?
No. We do not require a security deposit or place any temporary holds on your payment method to cover potential losses or damages. However, you may still be held liable for any such losses or damages in accordance with our Rental Agreement. We reserve the right to automatically charge the payment method on file for any such losses or damages.
When is payment due?
Orders for rental items require a deposit equal to 20% of your total order price to be paid at checkout, which will be applied toward your total amount due. You will be required to pay the remaining balance at the time of delivery, before setup. Rental items are not considered reserved or listed as unavailable until your deposit has been paid.
If you are purchasing any items (e.g., concession supplies), full payment for these items will be due at checkout.
If you are purchasing any items (e.g., concession supplies), full payment for these items will be due at checkout.
what payment methods do you accept?
When placing an order online, we are able to accept any major debit or credit card for your deposit. This includes Visa, Mastercard, American Express, Discover, Diner's Club, CUP, and JCB. We also accept PayPal for online order deposits.
When we arrive in person and collect the remaining balance due, we accept all of the above as well as Apple Pay, Samsung Pay, Zelle, Venmo, Cash App, and Cash. If you want to make your deposit using one of these methods instead, please contact us to place your order and arrange payment of your deposit.
We truly apologize for the inconvenience, but we do not accept personal checks. We do accept business checks and certified funds such as cashier's checks and money orders.
When we arrive in person and collect the remaining balance due, we accept all of the above as well as Apple Pay, Samsung Pay, Zelle, Venmo, Cash App, and Cash. If you want to make your deposit using one of these methods instead, please contact us to place your order and arrange payment of your deposit.
We truly apologize for the inconvenience, but we do not accept personal checks. We do accept business checks and certified funds such as cashier's checks and money orders.
Can I pay in full ahead of time?
Yes. All orders with rental items require a deposit equal to 20% of your total order price to be paid at checkout, which will be applied toward your total amount due. If you would rather pay the entire balance in full ahead of time, please contact us after placing your order to arrange payment for the remaining balance.
Are deposits refundable?
Deposits are fully refundable if your order is cancelled at least 8 calendar days prior to your scheduled delivery date. Deposits for orders cancelled 2-7 days prior to your scheduled delivery date are not eligible to be refunded, but we will issue you a store credit in the amount of the deposit for use on a future order with us that is good for 1 year from the date it is issued. Deposits for orders cancelled within 24 hours of your scheduled delivery date will not be refunded or awarded as store credit and will be forfeited.
We require deposits to protect our small business. When you cancel your order without sufficient notice, we are not afforded the time necessary to try to rent the product(s) out to another customer. We are a small, family-owned business with a strong focus on quality and customer experience, but we still have a lot of expenses. Thank you for your business, and for your understanding.
We require deposits to protect our small business. When you cancel your order without sufficient notice, we are not afforded the time necessary to try to rent the product(s) out to another customer. We are a small, family-owned business with a strong focus on quality and customer experience, but we still have a lot of expenses. Thank you for your business, and for your understanding.
Does the price shown include sales tax and other fees?
No. Prices shown for rental items do not include sales tax or other fees. Sales tax is calculated during checkout and will be included in your total order price.
Do you offer discounts for non-profits, schools, churches, or government?
No, sorry. At this time we do not offer any discounts or special pricing for non-profits, schools, churches, or government customers. We always try to be fair to every customer and we feel our prices are already approriate for the quality, service, and experience we provide. We do work with non-profits, schools, churches, and government customers reguarly and we would be happy to help you put together a quote that provides the most opportunity within your budget. Please contact us to get started.
How can I complete my order as a tax exempt entity?
Delivery, Setup, Teardown, and Pickup
what cities do You serve?
We are proudly based in Lakeland, Florida and primarily serve Polk County, Florida.
does the price shown include delivery, setup, teardown, and pickup?
Yes. As long as you are located in Polk County, FL and meet our delivery minimum of $100, the price you see includes delivery, setup*, teardown*, and pickup. Delivery and pickup outside of our usual service area may incur an additional charge. You can view our Delivery Areas page for more information and pricing.
*Due to time constraints with our delivery teams and the amount of additional time and effort necessary, setup and teardown for tables and chairs is not included in the price shown and must be purchased as an add-on. Otherwise, tables and chairs will be delivered stacked and must be stacked by the customer before pickup.
*Due to time constraints with our delivery teams and the amount of additional time and effort necessary, setup and teardown for tables and chairs is not included in the price shown and must be purchased as an add-on. Otherwise, tables and chairs will be delivered stacked and must be stacked by the customer before pickup.
Does delivery & Setup time count toward my rental time?
No, absolutely not. We arrive before your chosen start time to make sure everything is set up and ready to go. We typically start making deliveries around 7am and we will call you 30 minutes ahead our scheduled arrival time to let you know we are on our way. It is important that you are available at the location given during checkout beginning at 7am the day of your delivery. If you need delivery at a more specific time, please include it during the notes at checkout or contact us.
when will my rental items be delivered?
DO you deliver and setup in public parks?
Yes. We deliver and setup at public parks that allow private events and the use of our rental items. Please keep in mind that most parks do not have electricity and electricity is required for our inflatables. If the park does not have a power source, you will need to rent one of our generators. We apologize for the inconvenience, but due to insurance constraints and liability we are unable to use personal generators provided by our customers. Our generators can be found under accessories.
CAN I PICKUP OR RETURN MY ORDER MYSELF?
No, sorry. We do not currently allow orders to be picked up or returned by our customers. All orders must be delivered and picked up by Florida Party Rentals.
Inclement Weather
What weather conditions do you deliver in?
We deliver and setup our rental items rain or shine. Delivery during inclement weather may be delayed due to road conditions or as necessary for the safety of our employees. We do not deliver during ongoing natural disasters such as tropical storms, depressions, hurricanes, or tornadoes.
Question 1
Can I use my rental items in the rain?
Yes, most of our rental items can be used in the rain without issues, including inflatable products (bounce houses, water slides, bounce & slide combos, obstacle courses, etc.) and it is okay to continue using the inflatable blowers in the rain as well. For your safety and the safety of those participating in your event, please discontinue use of your rental items immediately if thunder or lightning are present or if wind speeds exceed the maximum rating for your rental item. Never jump or play on wet surfaces and always use reasonable, sound judgement to make the best safety decisions possible for your particular circumstances. Never allow inflatable blowers, extension cords and other electrical items to become submerged in water and always keep inflatable blowers, extension cords, and other electrical items as far away as safely possible.
Can I use my rental items indoors during incliment weather?
If your rental items were originally delivered and setup indoors, then yes, you can continue using them indoors during inclement weather. If your items were originally delivered and setup outdoors, our Rental Agreement prohibits moving rental items once they have been setup, which includes moving them from outdoors to indoors. Always plan ahead and stay up to date on the weather forecast for your planned event date. If you have a suitable area for setting up your rental items indoors, we always recommend asking for that at the time of delivery to avoid any weather related issues during your rental period.
Still have questions? Contact Us.