General
Are REntal items clean and sanitary?
Yes, absolutely. The health and safety of our customers is our top priority. We clean and sanitize each rental item after every rental and our employees are trained on the industry standard best practices for cleaning and sanitizing our rental items.
Will rental items be worn down, broken, or dirty like i have recieved from other companies?
No, absolutely not. While our rental items may show signs of normal wear and tear, we rotate our inventory frequently and it is our policy to immediately remove from operation any rental item that does not meet our strict quality standards for presentability, safety, and cleanliness. Our inventory features some of the newest and most innovative rental items in the industry.
Should inflatables stay plugged in and inflated the entire time?
Our Rental Agreement requires inflatable rental items to have their blower(s) plugged in and for the items to be inflated at all times during use. Unplugging or turning off the inflatable blower will cause rapid deflation and may cause serious injury or death if the rental items are being used. Use of inflatable rental items should be discontinued, inflatable blowers should be turned off, and inflatable rental items should be deflated during inclement weather, periods of non-use, when a qualified adult is not available for supervision, and overnight. We provide our own long, heavy-duty extension cords to help prevent popping or tripping your circuit breaker.
How big are the inflatable rental items?
Our inflatable rental items have accurate sizes listed in each of their product descriptions. Please keep in mind that the listed space required for the Setup Area may be bigger than the actual size of the inflatable.
AM I responsible for for damages to inflatable rental items, such as rips or tears?
Yes and no. We understand and accept that normal wear and tear of our inflatable rental items will occur over time with normal use. It is not uncommon for tears to occur along the seams or in areas of high traffic. If you notice a tear or defect with one of our inflatable rental items, please discontinue use and contact us immediately so we can address the situation. However, if damage occurs due to violations of our Rental Agreement or intentional negligence, you may be liable for the cost of repairs or replacement of the inflatable rental item including the air blower. Our inflatable rental items are expensive and some cost as much as $6,000, with an average price of around $3,500. We do not want to encounter a situation where this becomes a possibility, so we encourage our customers to treat our inflatable rental items how they would treat them if they owned them, with respect and absolute care. We truly thank you for your cooperation.
Are you licensed and insured?
Yes. We have all of the required business licensing and permits for operation and we have the appropriate liability insurance for our industry. You can view a copy of our business licensing or Certificate of Insurance (COI) by visiting our Licenses & Insurance page.
Can I see a copy of your rental agreement and safety rules?
Yes. Our Rental Agreement page has a blank sample of our Rental Agreement for you to review, which includes basic safety rules that should be adhered to at all times.
Payments, Deposits, and Taxes
DO I have to pay a deposit on my order?
Yes. All orders require a deposit of 10% of your total order price to be paid during checkout, which will be applied toward your total amount due. You will be required to pay the remaining balance at the time of delivery, before setup. Rental items are not considered reserved and are not unavailable for others to rent until your deposit has been paid.
Why do i have to pay a deposit on my order?
We require deposits to protect our small business. When you cancel your order without sufficient notice, we are not afforded the time necessary to try to rent the item(s) out to another customer. We are a small, family-owned business with a strong focus on quality and customer experience, but we still have a lot of expenses. Thank you for your business and most importantly for your understanding.
Do you require a security deposit for losses or damages?
No. We do not require a security deposit or place any temporary holds on your payment method to cover potential losses or damages. However, we do keep your payment method on file and you may still be held liable for any such losses or damages in accordance with our Rental Agreement. We reserve the right to automatically charge the payment method on file for any such losses or damages.
When is payment due?
All orders require a deposit equal to 10% of your total order price to be paid at checkout, which will be applied toward your total amount due. You will be required to pay the remaining balance at the time of delivery, before setup. Rental items are not considered reserved and are not unavailable for others to rent until your deposit has been paid.
what payment methods do you accept?
When placing an order online, we are able to accept any major debit or credit card for your deposit. This includes Visa, Mastercard, American Express, Discover, Diner's Club, CUP, and JCB. We also accept PayPal.
When we arrive in person and collect the remaining balance due, we accept all of the above as well as Apple Pay, Samsung Pay, Zelle, Venmo, Cash App, and Cash. If you want to make your deposit using one of these methods instead, please contact us to place your order and arrange payment of your deposit.
We truly apologize for the inconvenience, but we do not accept personal checks.
We do accept business checks and certified funds such as cashier's checks and money orders.
When we arrive in person and collect the remaining balance due, we accept all of the above as well as Apple Pay, Samsung Pay, Zelle, Venmo, Cash App, and Cash. If you want to make your deposit using one of these methods instead, please contact us to place your order and arrange payment of your deposit.
We truly apologize for the inconvenience, but we do not accept personal checks.
We do accept business checks and certified funds such as cashier's checks and money orders.
Can I pay in full ahead of time?
Yes. All orders require a deposit equal to 10% of your total order price to be paid at checkout, which will be applied toward your total amount due. If you would rather pay the entire balance in full ahead of time, please contact us after placing your order to arrange payment for the remaining balance.
Are deposits refundable?
Deposits are fully refundable if your order is cancelled at least 8 calendar days prior to your scheduled delivery date. Deposits for orders cancelled 2-7 days prior to your scheduled delivery date are not eligible to be refunded, but we will issue you a store credit in the amount of the deposit for use on a future order with us that is good for 1 year from the date it is issued. Deposits for orders cancelled within 24 hours of your scheduled delivery date will not be refunded or awarded as store credit and will be forfeited.
We require deposits to protect our small business. When you cancel your order without sufficient notice, we are not afforded the time necessary to try to rent the product(s) out to another customer. We are a small, family-owned business with a strong focus on quality and customer experience, but we still have a lot of expenses. Thank you for your business, and for your understanding.
We require deposits to protect our small business. When you cancel your order without sufficient notice, we are not afforded the time necessary to try to rent the product(s) out to another customer. We are a small, family-owned business with a strong focus on quality and customer experience, but we still have a lot of expenses. Thank you for your business, and for your understanding.
Does the price shown include sales tax and other fees?
No. Prices shown for rental items do not include sales tax or other fees. Sales Tax and Delivery Fees are calculated during checkout and will be included in your total order price.
Do you offer discounts for non-profits, schools, churches, or government?
No, sorry. At this time we do not offer any discounts or special pricing for non-profits, schools, churches, or government customers. We always try to be fair to every customer and we feel our prices are already approriate for the quality, service, and experience we provide. We do work with non-profits, schools, churches, and government customers reguarly and we would be happy to help put together a quote that provides the most opportunity within your budget. Please contact us to get started.
How can I complete my order for a tax-exempt entity?
If you are placing an order for a tax-exempt entity, please email your tax-exemption documents to [email protected] and we will process your order without tax.
Delivery, Setup, Teardown, and Pickup
what cities do You serve?
We are proudly based in Lakeland, Florida and primarily serve Polk County, Florida and other Central Florida. Please visit our Service Area page for more details.
does the price shown include delivery, setup, teardown, and pick up?
Yes, as long as you are located in within a 15-mile radius of our business location, the price you see includes delivery, setup*, teardown*, and pick up. Orders outside of our 15-mile radius will be charged Delivery Fees. Please visit our Service Area page for more details.
*Due to time constraints with our delivery teams and the amount of additional time and effort necessary, setup and teardown for tables and chairs is not included in the price shown and must be purchased as an add-on. Otherwise, tables and chairs will be delivered stacked and must be stacked by the customer before pick up.
*Due to time constraints with our delivery teams and the amount of additional time and effort necessary, setup and teardown for tables and chairs is not included in the price shown and must be purchased as an add-on. Otherwise, tables and chairs will be delivered stacked and must be stacked by the customer before pick up.
Does delivery & Setup time count toward my rental time?
No, absolutely not. We arrive before your chosen start time to make sure everything is set up and ready to go. We typically start making deliveries around 7am and we will call you 30 minutes ahead our scheduled arrival time to let you know we are on our way. It is important that you are available at the location given during checkout beginning at 7am the day of your delivery. If you need delivery at a more specific time, please include it during the notes at checkout or contact us.
when will my rental items be delivered?
Your rental items will be delivered before your scheduled rental period begins, anywhere from 1 to 24 hours early.
DO you deliver and setup in public parks?
Yes. We deliver and setup at public parks that allow private events and the use of our rental items. Please keep in mind that most parks do not have electricity and electricity is required for our inflatables. If the park does not have a power source, you will need to rent one of our generators. We apologize for the inconvenience, but due to insurance restrictions and liability we are unable to use personal generators provided by our customers. Our generators can be found under accessories.
CAN I PICKUP OR RETURN MY ORDER MYSELF?
No, sorry. We do not currently allow any orders to be picked up or returned by our customers. All orders must be delivered and picked up by Florida Party Rentals.
Still have questions? Contact Us.